Increase repeat customers for your hotel, restaurant, ecommerce, salon, or fashion store.

GravaPass helps businesses build customer loyalty with digital passes, meaningful rewards, and experiences that keep people coming back.

Product Experience

A loyalty experience customers will actually use.

Customers join in seconds and keep your branded pass on their phone. Every visit becomes easier to recognise, reward and repeat.

Apple & Google Wallet

Nothing new to download.

Customers use Apple Wallet and Google Wallet already on their phone. One quick QR scan adds their pass, removing app store friction and forgotten punch cards.

Instant enrolment via QR

Customers scan a counter or table QR code to add their pass in under 10 seconds.

Lock-screen push updates

Stamps, points and reward notifications update automatically on their lock screen.

Contactless 0.4s scanning

Customers simply present their phone screen or tap via NFC at checkout.

Customer presenting GravaPass on phone to merchant at counter

Countertop Scan in 0.4s

Customer pass on phone · QR Scanner at reception

How It Works

Join. Earn. Return.

01

Join

Instant phone wallet enrolment

Customers scan your QR code and add their branded pass directly to Apple Wallet or Google Wallet in seconds. No app downloads or lengthy sign-up forms.

02

Earn

Countertop speed with QR Scanner

Your team scans the pass at checkout using the QR Scanner on any device. Stamps or points are awarded instantly without delaying service.

03

Return

Automated lock-screen engagement

Tailored rewards and timely updates appear on customer lock screens, giving people a tangible, compelling reason to return sooner.

Guided Merchant Experience

Built with you from day one.

GravaPass is not something we hand over and expect you to figure out alone. We work with you to understand your business, your customers and the behaviour you want to encourage.

Together, we create a loyalty experience that feels valuable to customers and practical for your team.

01

We understand your business

We learn how your customers currently visit, spend, return and interact with your team.

02

We shape the right pass

We help you choose a loyalty structure, rewards and customer journey that fit your business.

03

We support your launch

We help you introduce GravaPass to your team and customers with confidence.

04

We improve it with you

As customers engage, we help you understand what is working and where the experience can become stronger.

Hospitality Proof & Retention

“Our regulars love that they don't have to open an app or search for a code. They tap, we recognize them, and they feel appreciated.”

3.2xHigher 60-day visit frequency
92%Pass retention on phone wallet
Customer Experience

Make every return feel recognised.

Great customer experiences are built on more than transactions. GravaPass helps you remember who your customers are, understand how they engage and reward the moments that matter.

Nothing new to download

Customers use the wallet already on their phone.

Rewards stay within reach

Points, progress and rewards are always easy to find.

Every visit feels more personal

Your team can recognise returning customers and reward their loyalty.

Relationships become measurable

See how customers join, earn, redeem and return.

Platform Capabilities

Everything you need to turn visitors into regulars.

A focused system built for modern hospitality and lifestyle merchants who value relationships over point cards.

01

Build your customer community

Turn anonymous visits into lasting customer relationships, with permission to stay connected.

02

Reward loyalty

Create points, stamps, milestones and rewards that fit how your business works.

03

Bring customers back

Reconnect with customers through relevant campaigns, offers and timely reminders.

04

Make visits more personal

Recognise returning customers at the QR Scanner and create experiences that feel thoughtful, not generic.

05

Learn what works

Understand customer activity, reward redemptions and the behaviours that drive return visits.

The Wallet Standard

The loyalty pass that lives where your customers already are.

Native to Apple Wallet and Google Wallet. No plastic cards lost in bags, no apps forgotten on back screens. Always one tap away.

G
Apple Wallet & Google WalletKofi's Artisan Roastery
NFC
Pass Status

7 of 8 visits

1 Visit to Free Roastery Bag
8
GP-WAL-99201
Automatic Lock-Screen Push
At The Counter

Zero friction for staff and customers.

Customers hold their phone near the counter or scan in 0.4 seconds. No app installs, no names shouted across the till, no manual punch cards.

0.4sAverage scan confirmation
100%Contactless & paperless
Pass Formats

Your brand, in their wallet.

Create a loyalty experience customers can keep on their phone and use every time they return.

Stamp Pass

Reward repeat visits with simple progress toward a reward.

8 Stamps
G
Official PassThe Artisan Café
NFC
Stamp Progress

6 of 8 Stamps

Stamp Model
7
8
Next RewardFree signature item
Pass SerialGP-8829-STAMP
Tap to Scan
Points Pass

Reward customers based on what they spend.

Points Model
Official PassScenic Dining
NFC
Available Balance

1,250 PTS

1 pt / GH₵1
Gold Tier Reward250 pts to reward

Next perk: 15% dining discount

Pass SerialGP-1250-PTS
Tap to Scan
Membership Pass

Give valued customers access to benefits and experiences.

VIP Access
VIP MembershipGrand Heritage Hotel
NFC
Member Status

Founder VIP

Active Tier
Member:Kofi Mensah
✓ 15% discount on all bookings
✓ Priority reservation & lounge access
Pass SerialGP-VIP-9941
Verified VIP
Coupon & Reward Pass

Deliver time-sensitive offers directly into phone wallets.

Limited Perk
Exclusive OfferBotanica Spa & Salon
Valid 7 Days

25% OFF

Full Hair & Scalp Treatment

Scan at counter to redeem

PROMO-BOTANICA-25
Single Use
VIP Tier Pass

Recognise your most loyal regulars with tiered status and special perks.

Tiered Loyalty
Tier PassThe Urban Lounge
Gold Regular
Tier Progress18 / 20 Visits

2 more visits to unlock Platinum Regular tier perks

TIER-GOLD-9482
Recognised
Tailored By Sector

Designed for businesses where relationships matter.

Whether you serve coffee, dinner, hospitality or wellness, GravaPass adapts to how your customers actually visit.

Dining Loyalty

Restaurants

Turn first-time diners into familiar faces with rewards that encourage the next visit.

Example Loyalty Architecture

Every 5th dinner receives a chef’s dessert or bottle pairing

Restaurants Member Pass

Loyalty in phone wallet

Fast scanning at counter with QR Scanner

StatusReady to deploy
Human-Centred Loyalty

Built for the people on both sides of the counter.

01

For customers

Easy to join, easy to understand and always available when they need it.

02

For your team

Quick to scan and simple to use without slowing down service.

03

For your business

A direct channel to the people who keep you in business.

04

For the experience

More reasons for customers to choose you again.

Insights & Guides

Learn how better customer experiences create stronger businesses.

014 min read

Why returning customers matter more than one-time transactions

Discover how stronger customer relationships support sustainable growth.

Read guide
025 min read

How to create rewards people genuinely want

Build a loyalty experience that feels valuable, not forgettable.

Read guide
036 min read

From first visit to loyal regular

Learn how to create a customer journey that keeps the relationship going.

Read guide
Common Questions

Frequently asked questions.

No. Customers can keep their GravaPass directly on their phone without downloading another app.

G

Give customers a reason to return.

Shape the right loyalty experience for your business from day one. Create your pass in minutes or schedule a guided walkthrough with our team.

No hardware setup required · Works with Apple & Google Wallet